Quality Certificate



We are holders of the ISO PL - EN 9001:2008 certificate



Holicon Group aims to optimize the organisational and technological processes both through continued investments and implementation of the standards of the quality certification system.

We own quality certificate ISO PL-EN 9001:2008. Certification carried out by the Spanish Association for Standardization and Certification AENOR

The Quality Management System implemented by the company, by meeting the requirements of the international standard EN-ISO 9001:2008 guarantees continuous improvement of the structure, processes and performance, thus creating an environment necessary for uninterrupted implementation, monitoring and assessment of activities aimed at the achievement of the qualitative goal, i. e. fulfilling the expectations of the Employers.

We reach our quality aim by::​

• implementation of requirements and continuous improvement of the effectiveness of the Quality Management System,
• expanding the range of telemarketing services,
• continuous improvement of staff skills through planning and implementation of internal and external training system,
• effective collaboration with the client, as well as with other stakeholders,
• providing the availability of necessary resources and good management,
• evaluation of our current activities and results.

The nature of the business conducted by Holicon Group and the high standards of telemarketing services require the highest qualifications of the personnel – individuals co-responsible for the quality and efficiency of the continually-improved Quality Management System.

They are reflected in the following areas:

• complex project management,
• selection of employees and their development within the so-called telemarketing skills,
• preparation of employees to carry out the project, completed with competence test,
• communication with the client,
• safety standards, including database security,
• technology that provides continuous and a consistently high level of service.