Information Service



We offer the support of service processes (receiving orders, providing information about products and prices, support of marketing campaign, e-banking, receiving complaints, futures contracts management, booking, verification of addresses and marketing data, shipment management, archiving, preparation and revision of documents, contracts, correspondence, loyalty programs, data verification) and maintenance processes (support for hardware, software, mobile phones, complaints, support of product and service failure notifications, back office) in two-way communication with clients.



Channels of customer contact:



HOTLINE
It is the most direct communication tool with a Client. We handle connections made by customers of given service or company. We provide 24/7 service with additional possibilities such as: voice announcements, IVR (Interactive Voice Response) with many degrees of expansion, and also queuing and dedicated connection distribution system.



VOICE MAILING
Modern tool of mobile marketing, allowing to reach a great number of clients at the same time, with a prerecorded message. Perfectly supports sales or debt collection. Well developed reporting system brings the possibility of viewing current statistics and quickly responding to customer needs.



SMS (TXT)
Messages sent to a group of mobile phone users.

E-MAIL
Commonly used marketing tool, allowing to reach Internet mail users.

MAIL
Traditional direct marketing method based on sending information to the recipient's mailbox.

FAX
The traditional method of sending information through the use of telecopy technology.

IVR

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Interactive Voice Response it is a name of service providing interactive handling of caller. After listening to pre recorded messages caller can choose between options in menu. IVR allows you to automatically select the type of information requested with the possibility of switching to a consultant. It is possible to expand functionality of IVR with voice recognition or text2speech, system allowing IVR to read written text.