IP Contact Center
We offer all-inclusive solutions for contact center (cc) managers, enabling efficient process management and increasing client satisfaction. Our solutions include: multi-channel activity (incoming and outgoing traffic, texts, e-mail, fax, chat, video), modular structure enabling the adjustment of solutions to individual needs, traffic management, outgoing campaigns (campaign management, client data management, monitoring of initiatives).
HUAWEI
This solution allows multi-channel activity, access through WEB, incoming and outgoing traffic support. It provides the possibility of creating online statistics, reporting, call recording and browsing, as well as advanced dial algorithms: predictive dialing, power dial, preview dial.
CCloud
A solution suited for small, medium-sized and large cc, it enables simple management through WEB, development of outgoing campaigns (powerdial, preview dial), advanced agent management, profile management, online statuses, reporting, call recording, IVR, ACD.
Effective business requires the support of technology.
Nowadays, high business efficiency depends on the use of proper technologies.